Quiz (Technical Communication)

What are the four types of audiences?

• Experts, Executives, Directors, and Laypeople

• Technicians, Managers, Directors, Experts

• Experts, Executives, Technicians, and Laypeople

• Laypeople, Instructors, Readers, Executives

What type of cultural variable covers many issues, including gender and business customs including forms of greeting, business dress and gift-giving?

• Social

• Political

• Religious

• Educational

What type of audience consists of people more distant from the writer who need to stay aware of developments in the organization but who will not directly act on or respond to the document?

Examples include managers and representatives from the marketing and legal departments, who need to check that the document conforms to the company’s standards and practices and with relevant legal standards, such as anti-discrimination or intellectual-property laws.

• Primary audience

• Secondary audience

• Tertiary audience

• Experts

What cultural variable refers to the extent to which culture, society, or an organization relies on social norms and rules to alleviate the unpredictability of the future?

• Polychronic

• Uncertainty Avoidance

• Individualistic

• High context

In creating a technical document for multicultural readers, the active voice is easier for nonnative speakers of English to understand than the passive voice.

• True

• False

What type of audience is categorized as decision maker?

• Technician

• Executive

• Expert

• Layperson

A nurse with a decade of experience might have represented her hospital on a community committee to encourage citizens to give blood and might have contributed to the planning for the hospital’s new delivery room. These experiences would have provided several areas of competence or expertise that you should consider as you plan your document. What technical and cultural background of the audience presented in the example above?

• The reader’s education

• The reader’s professional experience

• The reader’s personal characteristics

• The reader’s personal preferences

It is the process of identifying the specific audience you intend to write, assessing their needs, interest, and level of knowledge.

• Audience Analysis

• Creating a technical document

• Analyzing your purpose

• Audience Profile Sheet

Colors evoke different responses, culturally, with regard to whether the color is warm or cool.

• True

• False

A primary audience consists of people to whom the communication is directed; they may be inside or outside the writer’s own organization.

• True

• False