RECALL QA MASTERY CHALLENGE (MAY)

What's the best KB article to be used for customer seeking refund status, submitted to Ford that already passed 60 days?

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What's the best KB article to be used for customer seeking assistance for an active recall and wanted to set up an appointment?

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What's the best KB article to be used for customer seeking financial assistance for a vehicle which has a warranty start date of Sept. 2, 2010, no recall/CSP/warranties, and LTV?

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What's the best KB article to be used for customer asking the type of recall does the vehicle have?

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What's the best KB article to be used for customer asking questions about the transmission settlement?

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What's the best KB article to be used for customer who keeps getting recall notices for a vehicle he/she no longer owns?

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What's the best KB article to be used for a customer asking for a Live Supervisor?

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What's the best KB article to be used for a customer asking for a recall and wanted to set up an appointment?

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What's the best KB article to be used for customer asking for a part that is back ordered?

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What's the best KB article to be used for a customer asking about recall rental provision?

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