HANDLE GUEST REQUEST

What do you understand about handle guest request?

• Is the experience for management

• Excellent guest service

• Guest can request service from digital marketing

• requisition follow the guest head

What is example of digital communication?

In this digital century, where should customer will do the complain about the service

• With their friends

• Complaint counter

• Trip agent

• Google review

What is the tree types of guest request?

What is the tree types of guest request?

What is the tree types of guest request?

What is the guest request for handling procedure?

• Listen to customer

• Probe into the needed

• Explain with customer

• Confirm with customer

• Use positive word

According to the picture below, what do you understand about it?

• Customer description

• Customer Satisfaction

• Customer presentation

• Customer happiness

which is not include in four-level of customer satisfaction

• meet customer expectation

• customer satisfaction with your business

• exceed customer expectation

• delight your customer

what is positive words can use to guest?

• ‘You’ll have to speak to the banqueting department yourself’

• I realize that this situation is difficult, but rest assured we will find a solution for you.

• ‘I’ll try and do that for you today