Living the Service Charter

Living the Service Charter

1st Grade

10 Qs

quiz-placeholder

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Living the Service Charter

Living the Service Charter

Assessment

Quiz

Professional Development

1st Grade

Easy

Created by

Tasneem Amos

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There are 8 elements/values that make up the service charter

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"I take full accountability and...."

always make my members laugh

always keep my promise to the client

always show up to work

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you live the service charter in every day?

Ensure you're always up to date with what's happening in and around your work environment

Be apart of the solution and not the problem

Meet your performance objectives

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As long as I smile on every call and am friendly with my members. I am living the service charter. I do not need to meet my performance objectives

False

True

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the description of "Clients can hear me smile"

I must not show up grumpy for work

I recognize that every client should be treated with respect, compassion and understanding of their situation.

I have a passion and desire for delivering world-class service; and I aim to make every client Interaction unique and memorable.

I remain knowledgeable

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The service charter was only created as an initiative to reach our 2018 ambition. We do not use it now.

True

False

Maybe

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

I stay smart means...

I must tell the entire department when I do well on an assessment

I must dress smart

I must make my members happy

I remain knowledgeable on all Discovery products, services and processes; and intuitively take action as required.

I think beyond my area of responsibility and understand how my actions influence the bigger picture.

I am an excellent communicator with the ability to position information in a comprehensive manner and suited to the situation.

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