Service Standard
Authored by Zai Ilo
Business
Professional Development
Used 2+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the correct Greeting in the store?
Good Day! Welcome to Anta
Hello Mam/Sir, welcome to Anta
Good Morning Mam/Sir
Hello (while waving)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We recommend and display ______ different styles to customer.
One
Two
Three
Four
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following do we use to Recommend Products to Customers?
Encourage the customers to touch the Product
Describe the specific usage scenario and feelings
Mention promotions and discounts
Invite the customers to try on the product
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is important to mention discounts or special offers to customer right away.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is okay to defame competitors to increase sales.
True
False
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