Q1 Day 1 Recap

As of March 2021, what is the attrition percentage in Licensed Service?

• 32%

• 21.5%

• 43.8%

• 66.5%

How many terms have we had YTD?

• 38.8

• 19.5

• 10.3

• 68%

As of March 2021, what is the attrition percentage in UL Service?

• 68%

• 13.5%

• 66.5%

• 21.5%

Which is NOT a tactic that the Service department plans to implement for Attrition in Q2.

• Service & Drive Wise Recognition

• Weekly Attrition Activity

• Reinforce Site Engagement

• Survey for Areas of improvement

What is 1 of the 3MM metrics for ISC?

How did Drivewise finish Q1 in CLF?

• 79.5%

• 81.7%

• 81%

• 80.5%

How did UL Chat finish Q1 with Handle conversations per online hour?

• 13.25

• 12.4

• 12.36

• 11.86

What is 1 action that was taken in NEO to address attrition in Q1?