Finishing Tips

To make a positive first impression when meeting new people, one should have a _____.

• warm smile
• frown
• straight face

If someone you know speaks to you, look them in the eye and be ____.

• polite
• rude
• emotionless

Please, sorry, excuse me and thank you are called_____.

• burden words
• magic words
• voluntary words

It is not important to listen and respond when greeting someone for the first time.

• true
• false

It is important that you apply good manners at all times.

• true
• false

Always stare or point at people .

• true
• false

Don’t be too loud when talking in public places.

• true

• false

Thank you is a magic word because it has the power to spur someone who has done something for you to do more.

• true
• false

Excuse me is not a magic word.

• true
• false

To have a good conversation skills, one should use best words.

• true
• false