Customer Service Vocabulary

A person who wants to buy goods or services.

• customer

• customer service

• policy

• manager

The way employees treat customers.

• customer

• customer service

• policy

• manager

Written rules that tell how a business handles customer service.

• customer

• customer service

• policy

• manager

The boss in a business.

• customer

• customer service

• policy

• manager

Person who works for a business.

• employee

• comment cards

• business

• patient

Card that lets you tell a business what you think.

• employee

• comment cards

• business

• patient

Place that sells goods or services.

• employee

• comment cards

• business

• patient

Taking your time with a customer.

• employee

• comment cards

• business

• patient