RatePlans

RatePlans

Professional Development

20 Qs

quiz-placeholder

Similar activities

Hành trang bước ra thế giới

Hành trang bước ra thế giới

Professional Development

20 Qs

BRIlian QUIZ

BRIlian QUIZ

Professional Development

15 Qs

L'argumentation

L'argumentation

Professional Development

20 Qs

Mystery Audit EEP Quiz

Mystery Audit EEP Quiz

Professional Development

20 Qs

Bhagawat Gita Quiz 18/12/2024

Bhagawat Gita Quiz 18/12/2024

Professional Development

16 Qs

Tech - General Q&A

Tech - General Q&A

8th Grade - Professional Development

20 Qs

Do I Know You?

Do I Know You?

KG - Professional Development

20 Qs

Washing Machine Post CT Test

Washing Machine Post CT Test

Professional Development

20 Qs

RatePlans

RatePlans

Assessment

Quiz

Other

Professional Development

Hard

Created by

Cheska Lao

Used 5+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A customer is considering signing up for Data with Paired DIGITS.


What should you tell the customer they will be eligible for if they sign up?

Device Protection

A free eSIM

Device upgrades

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Sarah wants to add two new lines to her existing T‑Mobile account. She is qualified for four more lines without a deposit. She does not have SIM cards or devices, and she would like to purchase the devices using EIP.


How would you fulfill Sarah's request?

Complete the request in DASH.

Transfer Sarah to the New Activations and Virtual Retail Support Team.

Complete the line request in DASH, then transfer Sarah to the New Activations and Virtual Retail Support Team to purchase her devices.

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

You are explaining to a customer that Data with Paired DIGITS comes with the EIP benefit.


What are some of the reasons the customer may be excited for this benefit?

The purchase of a wearable device.

A new device to go with a purchased SIM

The purchase of additional data.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Trevor needs help getting DIGITS settings to appear on his device.


Which of the following would you do first to help?

Make sure his device has the DIGITS experience.

Tell him how to get to the T-Mobile app to view his settings.

Show him how to add his T-Mobile ID to the MyDIGITS portal.

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Courtney wants to add a new line to her T‑Mobile account. She has a SIM card and a new LG V40 ThinQ.


What is the first action you should take to help her?

Check the customer's credit class

Transfer her to the Closed Loop Team.

Add the line in DASH.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How should you verify customer eligibility to add a line using DASH?

Create a ATLAS token to enter into DASH.

Check credit class to see if a deposit is required.

Complete the process in Samson first.

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When would DIGITS lines not be handled the same as other MSISDNs?

When changing the product/line type in Samson

When managing DIGITS on My T-Mobile/MyDIGITS portal

When troubleshooting in Grand Central or file tickets

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?