
RatePlans
Quiz
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Other
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Professional Development
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Hard

Cheska Lao
Used 5+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A customer is considering signing up for Data with Paired DIGITS.
What should you tell the customer they will be eligible for if they sign up?
Device Protection
A free eSIM
Device upgrades
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Sarah wants to add two new lines to her existing T‑Mobile account. She is qualified for four more lines without a deposit. She does not have SIM cards or devices, and she would like to purchase the devices using EIP.
How would you fulfill Sarah's request?
Complete the request in DASH.
Transfer Sarah to the New Activations and Virtual Retail Support Team.
Complete the line request in DASH, then transfer Sarah to the New Activations and Virtual Retail Support Team to purchase her devices.
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
You are explaining to a customer that Data with Paired DIGITS comes with the EIP benefit.
What are some of the reasons the customer may be excited for this benefit?
The purchase of a wearable device.
A new device to go with a purchased SIM
The purchase of additional data.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Trevor needs help getting DIGITS settings to appear on his device.
Which of the following would you do first to help?
Make sure his device has the DIGITS experience.
Tell him how to get to the T-Mobile app to view his settings.
Show him how to add his T-Mobile ID to the MyDIGITS portal.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Courtney wants to add a new line to her T‑Mobile account. She has a SIM card and a new LG V40 ThinQ.
What is the first action you should take to help her?
Check the customer's credit class
Transfer her to the Closed Loop Team.
Add the line in DASH.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How should you verify customer eligibility to add a line using DASH?
Create a ATLAS token to enter into DASH.
Check credit class to see if a deposit is required.
Complete the process in Samson first.
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When would DIGITS lines not be handled the same as other MSISDNs?
When changing the product/line type in Samson
When managing DIGITS on My T-Mobile/MyDIGITS portal
When troubleshooting in Grand Central or file tickets
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