Oral & Written Communication

What is the primary purpose of email?

• To talk to friends

• To pass the time

• To communicate business/personal information efficiently

• To upload files

Which is an example of a question not to ask in Group Me?

• Is the party Friday or Saturday?

• Who is going to pick up the food?

• What all did we discuss at the meeting?

• What time are we supposed to be at the SSC?

What is the first thing you should write in an email?

• A greeting

• Your signature

• The body of the email

• Your name

In general, which type of question will garner more information?

• Open Ended Questions

• Close Ended Questions

It is fine to use colloquial language in...

• Class Presentations

• Work Emails

• Phone Interviews

• Friendly Text Messages

Someone makes a comment about your org in Group Me & it offends you. What should you do?

• Delete the app

• Ignore it, or tell them why it's a sensitive topic

• Tell them you're leaving the org because of their comment

• Retaliate and talk about their organization in response

How can you make this more clear: "I think we're meeting in the MSC Dining Room."

• We're meeting in the MSC dining hall at 7 p.m.

• We moved the meeting yesterday

• Come to the MSC

• Are we still meeting in the MSC?

What should you always include in your email to faculty/staff?

• Name

• GSW ID

• Classification

• GPA

Make this close-ended question into an open one: "Are you sad?"

• Were you sad this morning too?

• Are you irritated or angry?

• Who made you sad?

• You seem down today. Why is that?

Which is a non-verbal sign that you're listening to someone?

• Repeating what they say

• Shaking their hand

• Eye contact

• Putting your hand on their shoulder