Quiz - 6

Certified Quality Management System (QMS) is known as ..........

• B. ISO 9002

• B. ISO 9009

• B. ISO 90

• B. ISO 9001

A certified Quality Management System (QMS) for organizations that Want to ...........

• A. Build its new branch

• B. Prove they are able to provide good products and services

• C. Hire new staff

• D. purchase new equipment

One reason for using ISO 9001 is to...............

• A. Reduce cost

• B. Increase cost

• C. Increase loss

• D. Increase damage

ISO 9001 will help you to improve .............

• A. Product only

• B. Process only

• C. Service only

• D. Product, process and service

To improve both customer satisfaction levels and productivity, you ............

• A. Don't need ISO 9001

• B. Have to apply ISO 9001

• C. Shouldn't apply ISO 9001

• D. Mustn't apply ISO 9001

ISO 9001 ........... the competitive edge during negotiations

• A. Will not provide

• B. Will not increase

• C. Will increase

• D. Will decrease

In order for an organization to achieve ISO 9001 certification, there must be an implemented Quality Management System in ..

• A. Facilities

• B. People and Equipment

• C. Training and Services

• D. All the above

Buildings and associated items to house the organization’s persons and systems are known as .........

• A. Services

• B. Training

• C. Facilities

• D. People

The systems in place that govern how an organization recruits staff is known in ISO 9001 as..........

• A. Services

• B. Training

• C. Facilities

• D. People

Programs designed to improve the skills and knowledge of the organization’s employees and contractors are known in ISO 9001 as..........

• A. Services

• B. Training

• C. Facilities

• D. People