Day 3 Prepaid

Day 3 Prepaid

KG

8 Qs

quiz-placeholder

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Day 3 Prepaid

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Assessment

Quiz

Other

KG

Medium

Created by

NOHA HAFEZ

Used 57+ times

FREE Resource

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

15 mins • 5 pts

1. if the customer was calling from same number and asked about sim serial we will verify

A. simple verification

B. no verification required

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

2. If a prepaid customer requested to migrate to postpaid, he will has to submit an ATP ( Ability to pay) " required atp"

a. False

b. True

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

3. If customer used Salefney and his line status is suspended and asked to reactivate his line again, CCA action is

a. ask customer to recharge via any method

b. ask customer to recharge via voucher card

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

4. Changing SIM Card for prepaid customer is free anytime

a. True

b. False

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

5. If customer asked to port-in to WE, SLA for port-in request will be

24 hours

24 working hours

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

6. If customer faced any problem in vouchers program and ticket was made, SLA for solving this ticket will be

a. 2 days

b. 2 working days

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

7. WE flight service enables customer to make calls while the plane is in the air

a. True

b. False

8.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

8. DCB services appears on system in Query CDR as

A. Mobile internet

B. free units

C. Business fee charged by balance