1. if the customer was calling from same number and asked about sim serial we will verify

Day 3 Prepaid

Quiz
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Other
•
KG
•
Medium

NOHA HAFEZ
Used 57+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
15 mins • 5 pts
A. simple verification
B. no verification required
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
2. If a prepaid customer requested to migrate to postpaid, he will has to submit an ATP ( Ability to pay) " required atp"
a. False
b. True
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
3. If customer used Salefney and his line status is suspended and asked to reactivate his line again, CCA action is
a. ask customer to recharge via any method
b. ask customer to recharge via voucher card
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
4. Changing SIM Card for prepaid customer is free anytime
a. True
b. False
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
5. If customer asked to port-in to WE, SLA for port-in request will be
24 hours
24 working hours
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
6. If customer faced any problem in vouchers program and ticket was made, SLA for solving this ticket will be
a. 2 days
b. 2 working days
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
7. WE flight service enables customer to make calls while the plane is in the air
a. True
b. False
8.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
8. DCB services appears on system in Query CDR as
A. Mobile internet
B. free units
C. Business fee charged by balance
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