Communication Skills

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

• verbal communication

• sender

• nonverbal communication

Involves checking with the speaker on what she/he meant and resolving any confusion.

• clarification

• communication

• communication barriers

A two-way process in which information is revealed or exchanged with another person or group.

• receiver

• active listening

• communication

A form of verbal communication that includes writing and reading.

• written communication

• nonverbal communication

• sender

Specific items that can distort, destroy, or prevent communication.

• active listening

• communication

• communication barriers

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

• active listening

• verbal communication

• clarification

The individual who initiates or delivers a message.

• sender

• receiver

• clarification

A form of verbal communication that includes speaking and listening.

• oral communication

• written communication

• communication barriers

The listener, reader, or observer; the individual to whom a message is directed toward.

• verbal communication

• receiver

• sender

When the message is transmitted through spoken words.

• active listening

• verbal communication

• nonverbal communication