Contact Center Services Q3 Week 1

Computers should be connected to the ________________so that no

confidential data or information of the company is saved in the local drive.

• A. telephone

• B. wire

• C. Internet

• D. cellphone

With the use of the _______________, the customer on the other line will

not be able to hear the conversational noise of your co-worker.

• A. personal cubicle

• B. mouse

• C. microphone

• D. keyboard

It is a type of software that manages the computer's memory, processes,

and all of its software and hardware.

• A. Application software

• B. Operating system

• C. Hardware

• D. Software

MS word is what type of software?

• A. Application software

• B. Operating system

• C. Office system

• D. Hardware system

It is one of the primary ways we communicate with the computer and

enter data.

• A. mouse

• B. monitor

• C. keyboard

• D. computer case

It lets you point to objects on the screen, click on them, and move them.

• A. mouse

• B. monitor

• C. keyboard

• D. computer case

It is the physical, electronic and mechanical parts of a computer system.

• A. software

• B. application

• C. hardware

• D. system

It is an electronic device that receives data, processes data into

information, and produces a result and stores data.

• A. computer

• B. television

• C. hardware

• D. software

It houses the motherboard, central processing unit (CPU), power supply,

and more.

• A. mouse

• B. monitor

• C. keyboard

• D. computer case

It displays information in visual form, using text and graphics.

• A. printer

• B. scanner

• C. monitor

• D. speaker