S3.23 BUSM4568 Course Review

Revenue Centres​ include

•Front Office​

•Food and Beverage​

•Retail shops​

•Health and Spa Treatments

• True

• False

Support Centres include

•Housekeeping​

•Accounts​

•Sales and Marketing​

•Human Resources​

•Maintenance​

•Health and Spa Treatments

• True

• False

Luxury/ 5 stars: the luxury guest experience. wide range of facilities and superior design qualities

• True

• False

Rooms Division Departments consist of the following centers

• 1.Economic Center

• 2.Guest Service Center

• 3.Forecasting Center

• 1&3

• 1,2,3

Rooms Division Departments include:

• •Floor Department

  •Front Office

  •Uniformed Services

  •Housekeeping

• •Reservations

  •Front Office

  •Accounting

  •Housekeeping

• •Reservations

  •Front Office

  •Uniformed Services

  •Housekeeping

• •Revenue

  •Front Office

  •Uniformed Services

  •Housekeeping

Rooms Revenue for luxury hotel market: ...................................................

• 53.3% - 64.35% of total revenue

• 63.3% - 74.35% of total revenue

• 73.3% - 84.35% of total revenue

• 83.3% - 94.35% of total revenue

Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

• True

• False

The Front Office Manager is responsible for all duties of the front desk operations which include: staff training, inter-department communications, and staff scheduling.

• True

• False

Housekeeping Executive: this exciting role will manage the daily housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. The position does also cover

• Expenses Controlling and

• Par set up for supplies and equipments.

• True

• False

Reservation Manager: Responsible for the effective room control to maximize room occupancy and room rates, meet the needs of the guests in accordance with the availability of the hotel and price policy.

• False

• True