LDP

Why is success in our client’s business important?

• We can avoid possible blame for the client’s failure

• Our team members may get a bonus from the client

• The client’s business is ours. We can only grow by helping our clients grow

• If our client is not successful, we may get replaced

Which one of the following is the level of partnership with clients mentioned in module 1: Client Success?

• Strategic Partnership

• Independent Partnership

• Tactical Partnership

• Interdependent Partnership

Which one of the following is the client’s business stages mentioned in module 1: Client Success?

• Bootstrap, Growth, Maintenance, Support

• Start-up, Growth, Maintenance, Support

• Bootstrap, Innovative, Growth, Maintenance

• Bootstrap, Start-up, Innovative, Growth, Maintenance

What are clients looking for as mentioned in module 1: Client Success?

• Staffing Capabilities

• Technical Talents

• Onsite Delivery

• Cost Effectiveness

What do we likely need to do to move up the value chain?

• Propose technical solutions that leverage the latest, cutting-edge technologies

• Successfully deliver assigned work (ontime, within budget and high quality)

• Propose ideas that help the team achieve its goal faster

• Develop our capability to solve more client’s business challenges

What are the indicators of a strategic partnership with the client?

• They involve us in developing their business strategy

• We have C-level people who are trusted in improving client’s business

• The client praises and trusts in our delivery capability

• It’s very costly for them to get us replaced

What does moving up the value chain mean?

• Moving towards the top of the client’s list of preferred vendors

• Increasing the value of our services to the client’s business

• Monitoring client’s strategies and progress better and better

• Handling issues and escalations better

Which is the correct statement of the team’s culture?

• Based on team’s shared mission, vision, value, belief, norms, and behaviors

• Reflects through team’s interaction and working together

• Driven by company culture and, at the same time, influences company culture

• Is not important because the company culture will shape them all anyway

“Culture fit = happiness + commitment + engagement + productivity” means

• If we can help them to be either happy, committed, engaged, or productive

• If we can proactively make them happy, committed, engaged, and productive

• If they can help others to be either happy, committed, engaged, or productive

• So they will be happy, committed, engaged, and most productive

Why do we have to care about employee success?

• Because better employee performance will lead to KMS’ success

• Because it will help us retaining and attracting talents better

• Because it will help us to build up the next generation

• All answers are correct