Slowness

CST has slowness in Browsing your action :

• Check download rate

• Add We DNS then restart port

• Escalate to SLS

Family CST has slowness case :

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

• Troubleshooting normally

CST has Slowness case and his POP Within Ratio your action :

• Stop Troubleshooting and inform CST with script

• Handle normal

• Escalate to SLS

We can check download rate from any website :

• True

• False

If download rate not accepted from the first time we will :

• Check download rate by Safe mood

• Add WE DNS

• Escalate to SLS

If download rate accepted by Safe Mood your action :

• Adjust MTU

• Add DNS

• Inform the customer that the problem is in his OS

We must connect PC via cable to Troubleshoot Slowness case

• True

• False

We can Test Browsing from any website

• True

• False

Cst has update 'No problem from network side' in a Slowness case your first action

• Check MTU and add DNS on CPE page

• Check with another PC and CPE

• Let customer send a snapshot for Google IP trace as an attachment

SLA of Speed variance will be :

• 2 to 5 hours

• 48 WH

• 48 H