Basic terminologies of Front Office

Basic terminologies of Front Office

University

10 Qs

quiz-placeholder

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11th Grade - University

10 Qs

Basic terminologies of Front Office

Basic terminologies of Front Office

Assessment

Quiz

Other

University

Medium

Created by

Earnest Anand

Used 21+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

An extension of front desk that deals with personalized guest services is called as

Bell desk

Account receivables

Concierge

All of the above

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. It is called as

No-show

Cancellation charges

Valet

Account receivables

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A guest who has reserved an accommodation neither turns up nor cancels it can be called as

Blacklisted guest

Walk in guest

Skipper

No-show

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Guest who requests a room rental, without having made a reservation is called as

Blacklisted guest

Walk in guest

Skipper

All of the above

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A credit limit established by hotel is known as

House limit

Outstanding limit

High balance limit

Ceiling

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A pending charge posting after the guest has checked-out is known as

City voucher

Late charge

Miscellaneous charge

Due bank

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is generally not accepted as a mode of settlement of guest account

Traveler's cheque

Credit card

Travel agent voucher

Personal cheque

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