
Basic terminologies of Front Office

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Other
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University
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Medium
Earnest Anand
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
An extension of front desk that deals with personalized guest services is called as
Bell desk
Account receivables
Concierge
All of the above
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. It is called as
No-show
Cancellation charges
Valet
Account receivables
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A guest who has reserved an accommodation neither turns up nor cancels it can be called as
Blacklisted guest
Walk in guest
Skipper
No-show
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Guest who requests a room rental, without having made a reservation is called as
Blacklisted guest
Walk in guest
Skipper
All of the above
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A credit limit established by hotel is known as
House limit
Outstanding limit
High balance limit
Ceiling
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A pending charge posting after the guest has checked-out is known as
City voucher
Late charge
Miscellaneous charge
Due bank
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is generally not accepted as a mode of settlement of guest account
Traveler's cheque
Credit card
Travel agent voucher
Personal cheque
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