UTS Tata Graha -2

1. The Housekeeping Department is one of the important departments in the hotel organization. Its main function is to maintain the cleanliness of the entire Hotel. Except Ballroom areas.

• True

• False

2. Housekeeping bila diambil dari kata “house” berarti rumah sedangkan "keeping" berarti pemeliharaan

• True

• False

3. Housekeeping adalah department yang bertanggung jawab atas kesempurnaan semua area hotel, atau dengan pengertian lainnya housekeeping adalah sebuah organisasi yang terdapat didalam sebuah hotel ataupun perusahaan - perusahaan lainnya.

• True

• False

4. The person who responsible for managing the Housekeeping Department is usually called an Manager Housekeeper

• True

• False

5. The Executive Housekeeper reports to Executive Assistant Manager and Duty Manager.

• True

• False

6. Housekeeping Department has a very close relation with other departments, especially the Front Office, in providing and maintaining the guestrooms and public areas into a safe and proper condition for the guest satisfactions

• True

• False

7. To operate his organization, the Executive Housekeeper is helped by Assistant Executive Housekeeper, Senior Frontdesk supervisor, Housekeeping Floor Supervisor, Linen & Uniform Supervisor, Public Area Supervisor, Housekeeping Administration and all engineering Staffs

• True

• False

8. Room section is a very important section in Housekeeping Department because this section is responsible for maintaining the food and beverage condition of the guestrooms.

• True

• False

9. The success of any organization, which provides accommodation, depends on good Housekeeping, especially in rooms

• True

• False

10. The person who is responsible for keeping the guestrooms clean and comfortable is called “Room Service”.

• True

• False