Agent Role and Big Picture

Agent Role and Big Picture

University - Professional Development

11 Qs

quiz-placeholder

Similar activities

ACCESS Refresher

ACCESS Refresher

Professional Development

16 Qs

Chapter 11 Assessment

Chapter 11 Assessment

University

12 Qs

TE RETO POR LA CONTINUIDAD DEL NEGOCIO

TE RETO POR LA CONTINUIDAD DEL NEGOCIO

Professional Development

10 Qs

Fortnite

Fortnite

KG - Professional Development

10 Qs

GDD NEW CONCEPT FOR GI

GDD NEW CONCEPT FOR GI

Professional Development

12 Qs

Roblox island

Roblox island

Professional Development

9 Qs

Tools & Technology for Teaching II

Tools & Technology for Teaching II

Professional Development

10 Qs

Glentel Manager meeting Quiz

Glentel Manager meeting Quiz

Professional Development

10 Qs

Agent Role and Big Picture

Agent Role and Big Picture

Assessment

Quiz

Other

University - Professional Development

Medium

Created by

Rochelle Miole

Used 96+ times

FREE Resource

11 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the two Peak Seasons that we have?

Aug/Sep

Sep/Oct

Jan/Feb

Feb/Mar

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Customers reach out to us through the _______ page.

Pearson Support

Chat

Pre-K12

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Who are your customers?

Students

Educators

Sales Clerk from Amazon

Sales Representatives

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Why customers contact us?

Browser and computer settings​

Computer Hardware Issues

Course registration and access code issues

Username and password issues​

​Course and content-related issues

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the correct link for our Pearson Support site?

https://mlm.pearson.com/global/

https://www.pearson.com/us/higher-education.html

https://support.pearson.com/getsupport/s/

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Tier 1 cannot resolve a customer’s issue, they can escalate the case to _______ Support.

Tier 2

Tier 3

Tier 4

Tier 2.5

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True o False

Tier 2 agents are usually more tenured agents, with additional training and access to different tools to try and assist in resolving the case.

True

False

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?