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Ahmed belal
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- CCA should handle 'Family' in logical cases
False
True
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
2- CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST
A- All Sites
B- Certain Site
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
3. SLA For Browsing case is 2h?
true
false
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
4- SLA for suspended account .
48 WH and in case of delay renew SLA and create delay ticket
48 HR
24 WHR
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
5- when you trace WAN IP from Trace route and you find TE Data or Telecom Egypt , will consider trace complete.
True
False
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
6- While esclating Browsing case we should inform cst by Ticket number
A- True
B- False
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
7- In WAN configuration you should make VPI =35 and VCI= 0
A- True
B- False
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