Members are able to set up their DD from VO.

• False

• True

Members can choose to not receive commission payments via Direct Deposit by unchecking the box in VO.

• True

• False

Below are the information required to be updated by members in VO for DD set up, except

• Bank's name

• Bank's swift code

• IC number

• Bank Account Holder's name

In the VO, which tab members can set up their DD?

• My Account

• My Organization

• My Profile

• My Commission

Which of the following is true?

• If member setup DD before 10th of the month, current month’s commission will be credited into the registered bank account on the following month

• If member setup DD before 20th of the month, current month’s commission will be credited into the registered bank account on the same month

• If member setup DD after 10th of the month, current month’s commission will be credited as commission on file

• If member setup DD after 20th of the month, current month’s commission will be credited into the registered bank account on the following month

Possibility of a member's commision not credited after DD setup could be due to commission retraction.

• False

• True

If a member did not receive his/her commission after 21st of the month which was due to incorrect details updated, what will be your advice to the member?

Members who would like to zeroize their commission, they should submit their request through

• Email

• Jotform

• Phone

• Chat

TAT for Zeroize Commission Process is

• 2 to 3 weeks

• 5 - 7 working days

• 6 to 8 weeks

• 48 working hours

Below could be the possibilities of a member's zeroize request was rejected, except

• Incorrect details submitted through Jotform

• DD has yet to setup in VO

• Zeroize amount more than RM105

• Zeroize amount less than USD25