Housekeeping Unit 2

The head of the housekeeping department is referred to as the Executive Housekeeper

• True

• False

Which department is seen as the heart of the hotel?

• Housekeeping

• Sales and Reservation

• Food and Beverage

• Front desk

Cleaning the guest room is a duty of the ____.

• assistant housekeeper

• executive housekeeper

• front office manager

• room attendant

_________ are meant to catch any problems that may have been overlooked during cleaning.

• Room inspections

• Quality controls

• Engineering audits

• Guestroom audits

The housekeeping and ____________ department must work together to make sure that guest rooms are properly maintained

• Front Desk

• Maintenance

• Security

• None of the above

Which department is responsible for procuring items for the housekeeping department?

• Sales and Marketing

• Purchasing

• Food and Beverage

• Front Office

The three types of maintenance are ________, preventative and scheduled