Present simple vs Presen Continuous

At the moment, I_______train two new front desk clerks.

• am training

• train

• am train

At present, I_______them to learn about accomodation services.

• help

• am helping

• is help

It______ very important they know how to deal with customer complaints.

• is

• are

• being

I am also showing our new staff how to our system reservation ______.

• work

• working

• works

They _______ that difficult because it isn't one they normally use.

• are finding

• is finding

• find

Currently, I ________a trip to the lakes with my family.

• planned

• am planning

• plan

I_______holidays during the busy season.

• isn't usually plan

• usually plan

• don't usually plan

I need to make sure my assistant _______ what she has to do.

• knows

• know

• is knowing