Unit 216 Recap

Which one of the following identifies types of stationary required at a salon reception?

• Pens, appointment cards, paper and stock sheets

• Paper, price-lists, appointment cards and message pads

• Staff rotas, stock sheets and receipts from the wholesaler

• Receipts, message pads and details of stylists commissons

Which one of the following is the best way to maintain security at reception ?

• Keeping the till key under reception

• keeping the daily takings in a locked till overnight

• Ensuring the staff only leave the reception area at lunch time

• Ensuring that retail displays are locked and away from the door

Which one of the following is considered best practice for a receptionist ?

• Immediately greeting clients with a smile and dealing with their enquiry

• Waiting until the phone conversation has finished to take their coat

• Maintaining eye contact throughout the transaction

• Only using closed questions when communicating

True or false..

When you are taking a message, ensure that the recipient is present so it can be handed over straight away

• True

• False

True or false..

Name, date, time and a brief description should all be recorded on a message

• True

• False

Which one of the following correctly identifies some examples or abbreviations used in hairdressing appointment systems ?

• S/S, W/T, FHY

• CBB, W/C, DSW

• S/S, CBD, S/S

• CBD, TFL, W/C

Which one of the following is the typical time allocated to complete a full head woven highlights ?

• 10-30 mins

• 30-40 mins

• 50-60 mins

• 60-90 mins

True or false...

When you are sending appointments via text, it is important to spell correctly and use punctuation ?

• True

• False

Smiling on the phone is important, as your voice sounds happier ?

• True

• False

Which one of the following is required under the data protection act ?

• All clients details should be shredded after 1 year

• All clients details should be kept securely

• Clients might not see any notes kept by the salon

• clients are allowed to ask for details of staff