
Unit 216 Recap
Authored by Louise Teece
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Professional Development
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12 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which one of the following identifies types of stationary required at a salon reception?
Pens, appointment cards, paper and stock sheets
Paper, price-lists, appointment cards and message pads
Staff rotas, stock sheets and receipts from the wholesaler
Receipts, message pads and details of stylists commissons
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which one of the following is the best way to maintain security at reception ?
Keeping the till key under reception
keeping the daily takings in a locked till overnight
Ensuring the staff only leave the reception area at lunch time
Ensuring that retail displays are locked and away from the door
3.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which one of the following is considered best practice for a receptionist ?
Immediately greeting clients with a smile and dealing with their enquiry
Waiting until the phone conversation has finished to take their coat
Maintaining eye contact throughout the transaction
Only using closed questions when communicating
4.
MULTIPLE CHOICE QUESTION
1 min • Ungraded
True or false..
When you are taking a message, ensure that the recipient is present so it can be handed over straight away
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • Ungraded
True or false..
Name, date, time and a brief description should all be recorded on a message
True
False
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which one of the following correctly identifies some examples or abbreviations used in hairdressing appointment systems ?
S/S, W/T, FHY
CBB, W/C, DSW
S/S, CBD, S/S
CBD, TFL, W/C
7.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which one of the following is the typical time allocated to complete a full head woven highlights ?
10-30 mins
30-40 mins
50-60 mins
60-90 mins
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