Interpersonal Skills

Body language can also be called:

• Attitude

• Extrovert

• Non-verbal communication

• Verbal communication

Being able to stand up for your own rights in a calm and positive way is called?

• Verbal Communication
• Assertiveness
• Confidence
• Being Bold

Who came up with a sequential theory on group/team dynamics?

• Argyle

• Tuckman

• Maslow

• Johari

What is the first stage of Tuckman's team dynamic?

• Norming

• Storming

• Performing

• Forming

• Adjourning

What is the second stage of Tuckman's team dynamic?

• Norming

• Storming

• Performing

• Forming

• Adjourning

What is the third stage of Tuckman's team dynamic?

• Norming

• Storming

• Performing

• Forming

• Adjourning

What is the fourth stage of Tuckman's team dynamic?

• Norming

• Storming

• Performing

• Forming

• Adjourning

What is the fifth stage of Tuckman's team dynamic?

• Norming

• Storming

• Performing

• Forming

• Adjourning

Who introduced a communication cycle, that can be helpful in understanding in why communication breaks down in healthcare settings?

• Argyle

• Tuckman

• Maslow

• Johari

What are the stages of Argyle's communication cycle?

• Idea, Decode, Send, Receive, Encode, Understand

• Idea, Encode, Send, Receive, Decode, Understand

• Encode, Idea, Send, Receive, Decode, Understand

• Encode, Idea, Receive, Send, Decode, Understand