LST Communication Skills Review

How do we communicate verbally?

• eye contact and body language

• with facial expressions and nodding

• with words and tone of voice

• all of these

How do we communicate non-verbally?

• with clearly stated words

• with quiet whispering

• with body language and facial expressions

• all of these

Which shows active listening?

• making eye contact and asking questions

• nodding and validating

• leaning forward towards the speaker

• all of these

A misunderstanding is when _____.

• the sender is too quiet to hear

• the sender and the receiver don't agree

• the sender's meaning is not understood by the receiver

• none of these

Paraphrasing is _____.

• judging the speaker's message

• correcting what the speaker says

• repeating a message in your own words

• all of these

What creates a clear message?

• your verbal message matching your non-verbal message

• speaking loud enough

• being specific

• all choices

____ shows another person you are paying attention.

• Active listening

• avoiding eye contact

• slouching in your seat

• picking your nose

The goal of sending messages is to clearly express your ideas and feelings so the receiver will understand.

• True

• False

It is important to send the same message verbally and non-verbally.

• True

• False

You can ask questions if you are unclear about something.

• True

• False