Service Mindset

What is the missing words 'People will forget what you said, people will forget what you did but people will not forget how you make them...'

Fill in the blank 'A service mindset is an outlook that focuses on creating customer ..., loyalty and trust'

What elements form an excellent service mindset?

• Committment

• Passion

• A good service mindset

• All of the above

Approach complaint guests not as a problem, but as an...

Effective communication is to put yourself in guests'...while listening to them

Arrange the below in order:

1. My success

2. My thoughts/belief/intent

3. My action

• 1 - 2 - 3

• 2 - 1 - 3

• 3 - 1 - 2

• 2 - 3 - 1

Go Personal by offering every guest ... experiences