FRONT OFFICE FINAL ASSESSMENT

This is usually located near the door before the front desk counter.

The assistance of the guests' luggage is the primary responsibility of the bell service.

• True

• False

The following are duties and responsibilities of a bellman, EXCEPT: CHOOSE 2

• Comply with special requests

• Assist guests with luggage in accordance with established procedures and safety requirements

• Escort guests to rooms

• Dining reservations

• Assisting guided tours

Choose three Bellman's Duties while Rooming a Guest

• carry baggage into the lobby

• lead and carry luggage to elevator

• call floor number

• assist in emergency cleaning requirements

• support room service request for assistance

It is a courtesy to the guest that the bellman let the guests enter the elevator first before him.

• True

• False

This type of service is added for hotels to achieve excellence, continuous improvement through innovative ideas, and to fully personalize guests' services outside the premises of the hotel.

The term doorman in British English.

He will often provide other courtesy services such as signing for packages, carrying luggage between the elevator and the street, or hailing taxis for residents and guests.

Choose three valet parking attendant responsibilities:

• Park and retrieve cars

• collect fees

• manage parking area

• arranging transportation

• furnishing information on local attraction

These are expressions of gratitude for exemplary services provided by employees.