DEFINE

These are customers within the organization. They are the Management, Employees, or any division in the company.

• External customer

• Internal customer

• Customer

• Prospects

What is the correct Critical Customer Requirement (CTQ)?

• "I need/want to get the funds immediately"

• Client refuses to get the BFB

• Client can't want for the turnaround time

• Turn around time less than 6 months

Fundamentals of the Project Charter are the following except:

• Problem statement

• Statistical methodology

• Goal statement

• Scope

• Team members

The following are to consider when writing the scope, except:

• What is within or not within the scope

• What authority does the team have

• Scope should be within 3 months

• The boundaries of the initiative

DEFINE Phase means to have the following except:

• Identify root cause

• Understand the voice of the customer

• Project Charter

• Understanding high level of the process