
FT Online Assessment US 101
Quiz
•
Professional Development
•
Professional Development
•
Easy

Terence Trollz
Used 210+ times
FREE Resource
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25 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Teleperformance DNA is based on:
Welcome, Rapport, Listening, Resolve, Amaze
Welcome, Listen, Engage, Resolve, Amaze
Welcome, Listen, Respond, Engage, Amaze
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
True or False: Every employee entering the production floor must have the following:
- A Teleperformance picture badge that belongs to that individual, hanging around their neck.
- All Visitors, regardless of position, place or rank, must be wearing a Teleperformance Visitor badge hanging around their neck when entering Teleperformance sites.
True
False
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
True or False: Only the pc, monitor, headset, mouse/mouse pad, phone unit, purse and bag are allowed at the workstation.
True
False
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the state of Sacramento?
Kings
California
Colorado
Texas
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many states are there in USA?
50
52
54
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What are the components of a NATURAL RESPONSE? (Answer all that applies)
Be Positive
TEX Branding
Empathy
Reassurance/Assurance
Acknowledgement Statement
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Americans value time. For them, time is money. Based on our discussion, what American value is this?
Equality
Speed
Self-Reliance
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