ECM3434 Business Analysis 1 - Introduction and BA techniques

Choose one correct option from the following.

• Business Analysis is the same as Systems Analysis

• Business Analysis is the same as Strategic Analysis

• Systems Analysis and Business Analysis could have similar activities

• Strategic Analysis and Business Analysis have no similar activities

Select the essential skills of a business analyst from the following.

• Stakeholder management

• Requirements elicitation

• Project management

• Software development

• Graphic design

Where can Business Analysis techniques be applied?

• Only in Business Analysis projects

• In various business situations and projects

What are the advantages of engaging with business stakeholders through interviews?

• Interviews guarantee the collection of complete and accurate information

• They provide deep qualitative insights into the problem and its context

• The interviewer can interpret the interviewee's body language

• Interviews are flexible, enabling the interviewer to ask follow-up questions

Are interviews mandatory for every Business Analysis project?

• Yes

• No, not always

Which of the following methods are specifically used for identifying the root cause of a problem?

• 5 Whys

• Fishbone diagrams

• Data modelling

• Business process modelling

How many 'Why?' questions should an analyst ask when applying the 5 Whys method?

• 4

• 5

• 6

• As many as required

What are some potential benefits of using spaghetti maps?

• Designing the layout of the organisational facilities

• Analysing the efficiency of work processes

• Identifying redundant activities and movements

• Measuring employee productivity levels

Which BA techniques are employed to understand the needs and behaviors of system users?

• Personas

• User stories

• Business process models

• Scenarios

• Use case diagrams

What BA techniques can be employed when stakeholders are hesitant to openly discuss business issues?

• Group discussions

• One-on-one interviews

• Direct observation

• Confidential surveys