CYK4 Operating Systems

An operating system or (OS): (check all that apply)

• Share files or folders on the network.

• Determines the applications used on a computer.

• Connects customer’s computers to the network.

• Are required to connect a device to the Internet.

Your operating system responsibilities include troubleshooting any:

• In-scope operating system issue.

• Out-of-scope operating system issue.

The scope of support is the same for Windows and Macintosh and includes: (check all that apply)

• Connecting customer’s computerstothe networkusing AT&T-provided CPE.

• Configuring back-up service.

• Determining the applications used on a computer.

• Adjusting email and customer browsers ettings.

• Sharing files or folders on the network.

AT&T's networkrequires all ____ to provide a valid username and password before assigning an IP address.

• CPE

• Agents

• PPPOE

• Customers

AT&T Supported Operating System (OS) include: (check all that apply)

• Windows 10, 8, and 7, Vista, & XP

• Macintosh: Mac10.3+

• Windows 10, 8, and 7, 6

• Macintosh: Mac 8-10.3+

The most common troubleshooting issues for Windows are: (check all that apply)

• Installation

• Verifying Correct Settings.

• Browse Configuration.

• Connection Configuration.

• Limited Email Configuration.

The most common troubleshooting issues for MAC are: (check all that apply)

• Installation

• Verifying Correct Settings.

• Browse Configuration.

• Connection Configuration.

• Limited Email Configuration.

Common installation issues include: (check all that apply)

• Configuring an Internet Connection PPPoE.

• Browse Configuration.

• Setting up a wireless connection.

• Verifying the network adapter(Windows).

Troubleshooting Windows connection issues includes: (check all that apply)

• Booting into safe mode.

• Troubleshooting an invalid IPaddress.

• Determining the IPaddress.

• Resolving DNS

• Verifying customer ID and password.

Troubleshooting common MAC connection issues include: (check all that apply)

• Configuring network setup

• Setting up a backup dial connection.

• Verifying customer ID and password

• Releasing and renewing IP.

• Booting into safe mode.