G 41 activation day 1

1-When Cst Faced Line Already Active Problem We can Make TT?

• True

• False

2-In Case Line Already Active Problem, the CCA must ensure that the new owner of the line has not been Account on the BSS to Enable to Change old data with new

• True

• False

3- In Case Line Already Active Problem, There is no problem if the old customer has an ADSL line Enable to Change old data with new Owner

• True

• False

4- In any case, the Wrong Id will be compensated for the customer

• A customer has an old account with the correct card

• A customer does not have an old account with the correct card

5- In case the customer requests more than the maximum lines (10 Voice and 5 Data),We can Active this line in this case

• True

• False

6- In the case of Wrong ID you will have to submit TT, SLA is

• 5 Days

• 3 WD​ ​

7- In the case of Wrong ID , if can solve his problem with Activation Floor ,SLA is

• 48 H

• 72 H

• 24 H

8- In case of Activation call and CST wants to explain His Rataplan, Here’s the right thing to do

• Direct cst to call 111

• Explain his rate plan normally

• Direct cst to store

9- the caller should be the line owner to activate the line

• False

• True

10- main balance for new line is…

• 0.50 LE

• 50 LE

• 5 LE