Week 1_Post-Training

In every task like HA,BM,DM or PR, What is the First question to ask yourself?

• Do we support this ASIN?

• What is the customer's concern?

• What is the order ID?

• Should offer a replacement?

For Shopify Orders or Split shipment: How do we locate the order in Amazon Seller Central? Select all that apply.

• Go to the appropriate Amazon Seller Account where the order can be found

• Locate the Order by searching using the order number from Shopify and add ".1"

• On the Order Details Page, click on the "Cancel this order" button

• On the Order Details Page, click on the "Refund Order" button

Tags

shopify

split-shipment

Seller Central: This is where you will create Money off and Discount Off Promotions.

• Advertising

• Orders

• Reports

• Pricing

Tags

Seller Central

Where in Seller Central can we check for Customer Data?

• Orders > Order Reports

• Reports > Business Reports

• Reports > Fulfillment

• Orders > Manage Orders

Tags

Seller Central

In Seller Central, where can we locate our alternate way to reply to negative Product Reviews?

• Brand Dashboard

• Brand Analytics

• Manage Orders

• Manage Returns

Tags

Pr

seller central

DTC: We can use the following information from a Zendesk email to pull up an order in Shopify.

• Customers' name

• Email Address

• Payment Information

• BabyGirl01

Tags

DTC

It is an online platform that enables pretty much anyone to become a retailer on Amazon.

• Shopify

• Amazon Front Store

• Seller Central

• Amazon.com

Tags

Seller Central

What are the reasons when canceling a Walmart order?

Select all that apply.

• Item is out of stock

• Pricing error

• Fraud stop shipment

• Escalate to Walmart Channel

Tags

walmart

We use this when we're accessing brands migrated effectively on the date of July 9th onwards, US Marketplace.

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Tags

access

True or False: Whenever submitting an escalation in slack, we must attach a PDF of the full customer conversation.

• TRUE

• FALSE

• MAYBE

Tags

escalation