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Week 1_Post-Training

Authored by Melinda Mejia

Other

Professional Development

Seller Central covered

Used 30+ times

Week 1_Post-Training
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10 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

In every task like HA,BM,DM or PR, What is the First question to ask yourself?

Do we support this ASIN?

What is the customer's concern?

What is the order ID?

Should offer a replacement?

2.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

For Shopify Orders or Split shipment: How do we locate the order in Amazon Seller Central? Select all that apply.

Go to the appropriate Amazon Seller Account where the order can be found

Locate the Order by searching using the order number from Shopify and add ".1"

On the Order Details Page, click on the "Cancel this order" button

On the Order Details Page, click on the "Refund Order" button

Tags

shopify

split-shipment

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Media Image

Seller Central: This is where you will create Money off and Discount Off Promotions.

Advertising

Orders

Reports

Pricing

Tags

Seller Central

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Media Image

Where in Seller Central can we check for Customer Data?

Orders > Order Reports

Reports > Business Reports

Reports > Fulfillment

Orders > Manage Orders

Tags

Seller Central

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In Seller Central, where can we locate our alternate way to reply to negative Product Reviews?

Brand Dashboard

Brand Analytics

Manage Orders

Manage Returns

Tags

Pr

seller central

6.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

DTC: We can use the following information from a Zendesk email to pull up an order in Shopify.

Customers' name

Email Address

Payment Information

BabyGirl01

Tags

DTC

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Media Image

It is an online platform that enables pretty much anyone to become a retailer on Amazon.

Shopify

Amazon Front Store

Seller Central

Amazon.com

Tags

Seller Central

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