Use myCSP article *272133 AT&T Access ID for your scope of support for referring customers to _____________.

CYK10-AT&T Products and Services

Quiz
•
Computers
•
Professional Development
•
Hard
Training ATT
Used 85+ times
FREE Resource
14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
WAC
AT&T Support Plus
AT&T Expert Assistance
NAC
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to myCSP article AT&T Troubleshoot and Resolve Tool (TS&R) FAQs *176561, you can download the AT&T Troubleshoot and Resolve Tool from:
att.com/ufic
att.com/ufix
att.com/ufil
att.com/ufir
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_______________ provides customers access to the Internet, a way to check webmail, even look up online support articles or access the Troubleshoot and Resolve Tool!
AT&T portal, att.net.
AT&T Expert Assistance.
AT&T Expert Assistance-Enhanced.
AT&T Support Plus.
AT&T ConnecTech.
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
According to myCSP article *176561 AT&T Troubleshoot & Resolve Tool (TS&R) FAQs, customers may access the TS&R tool from _______ or ___________.
Support Plus page.
Any Web browser.
Smart mobile device.
AT&T portal, att.net.
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Per myCSP articleHow to Escalate to the Escalation Team Contact Matrix *178973, what should you do before escalating a customer to the Escalation Team? (check all that apply)
Guarantee that the customer has Residential DSL or Dial service.
Confirm that their registration status is complete.
Ensure the customer is able to surf.
Provide the customer with the telephone number to the Escalation team.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order for you to be familiar with the customer experience, you will log on to ______________ and search for the Support tools section. Here the customer can access tools like myAT&T.
AT&T portal, att.net.
AT&T Expert Assistance-Enhanced portal.
AT&T ConnecTech portal.
The Support portal.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Use the AT&T Yahoo! Mail Server Settings *181382 article to review the _______________________.
Email troubleshooting process.
Correct settings for incoming and outgoing e-mail servers.
Process for clearing browser cookies.
Email registration process
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