Samsung

Samsung

Professional Development

9 Qs

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Samsung

Samsung

Assessment

Quiz

Instructional Technology

Professional Development

Hard

Created by

U Ahmed

Used 4+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What year was Samsung founded?

1935

1928

1938

1932

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the word Samsung mean?

3 stars

big, bright sun

a bight moon

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Using model number UE55F8000STXXU, what does the first U mean? **type of TV

Plasma

QLED

HD

LED

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the name of the system that when customers ring Samsung, avoids putting them into a waiting queue?

Easy way

One way

Buzz easy

Rapid response

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage worth of vouchers are customers given if they join the Loyalty Programme?

25%

30%

15%

10%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many pieces of DPA information is for a customer to pass DPA (minimum)

5

4

3

6

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of calls need to be logged?

100%

90%

95%

85%

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What 3 strategic pillars make up Samsung's vision?

Creativity, Great People, Partnership

Honesty, Integrity, Progression

Sustainability, Positivity, Creativity

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does SR stand for?

Service Rule

Service Request

Service Repair