Samsung
Authored by U Ahmed
Instructional Technology
Professional Development
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What year was Samsung founded?
1935
1928
1938
1932
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the word Samsung mean?
3 stars
big, bright sun
a bight moon
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Using model number UE55F8000STXXU, what does the first U mean? **type of TV
Plasma
QLED
HD
LED
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the name of the system that when customers ring Samsung, avoids putting them into a waiting queue?
Easy way
One way
Buzz easy
Rapid response
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What percentage worth of vouchers are customers given if they join the Loyalty Programme?
25%
30%
15%
10%
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many pieces of DPA information is for a customer to pass DPA (minimum)
5
4
3
6
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What percentage of calls need to be logged?
100%
90%
95%
85%
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