Samsung

What year was Samsung founded?

• 1935

• 1928

• 1938

• 1932

What does the word Samsung mean?

• 3 stars

• big, bright sun

• a bight moon

Using model number UE55F8000STXXU, what does the first U mean? **type of TV

• Plasma

• QLED

• HD

• LED

What is the name of the system that when customers ring Samsung, avoids putting them into a waiting queue?

• Easy way

• One way

• Buzz easy

• Rapid response

What percentage worth of vouchers are customers given if they join the Loyalty Programme?

• 25%

• 30%

• 15%

• 10%

How many pieces of DPA information is for a customer to pass DPA (minimum)

• 5

• 4

• 3

• 6

What percentage of calls need to be logged?

• 100%

• 90%

• 95%

• 85%

What 3 strategic pillars make up Samsung's vision?

• Creativity, Great People, Partnership

• Honesty, Integrity, Progression

• Sustainability, Positivity, Creativity

What does SR stand for?

• Service Rule

• Service Request

• Service Repair