Customer Expectations Review

Creating value for customers will make them appreciate the product or service being offered. And if they appreciate the value, they are delighted with the product or service.

• True

• False

Delighted customers develop short-term satisfaction with the product or service.

• True

• False

It is a perceived benefit and result a customer expects when buying and using a product or availing of a service.

• Customer Value

• Customer Expectation

• Customer Service

• Customer Relationship

It is developed when a company continually meets customer expectations.

It is the main aspect of customer expectation which is about the willingness to provide service or assistance.

• Reliability

• Tangibles

• Responsiveness

• Assurance

It is the main aspect of customer expectation which is about the ability to provide the expected benefits and results consistently.

• Reliability

• Tangibles

• Responsiveness

• Assurance

It is the main aspect of customer expectation which is about the ability to convey trust and confidence through expert knowledge and courteous service.

• Reliability

• Empathy

• Responsiveness

• Assurance

It is the main aspect of customer expectation which is about the quality of physical facilities, personnel, and communication services.

• Reliability

• Tangibles

• Responsiveness

• Empathy

Which of the following is not the main aspect of customer expectations?

• Reliability

• Tangibles

• Sympathy

• Responsiveness

It is a strategy employed in businesses that rely on quick delivery of products and services (ex. fast food restaurants)