Customer Expectations Review
Quiz
•
Business
•
12th Grade
•
Hard
Ana Rizchel Cordero
Used 5+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Creating value for customers will make them appreciate the product or service being offered. And if they appreciate the value, they are delighted with the product or service.
True
False
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Delighted customers develop short-term satisfaction with the product or service.
True
False
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
It is a perceived benefit and result a customer expects when buying and using a product or availing of a service.
Customer Value
Customer Expectation
Customer Service
Customer Relationship
4.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
It is developed when a company continually meets customer expectations.
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
It is the main aspect of customer expectation which is about the willingness to provide service or assistance.
Reliability
Tangibles
Responsiveness
Assurance
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is the main aspect of customer expectation which is about the ability to provide the expected benefits and results consistently.
Reliability
Tangibles
Responsiveness
Assurance
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is the main aspect of customer expectation which is about the ability to convey trust and confidence through expert knowledge and courteous service.
Reliability
Empathy
Responsiveness
Assurance
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