Customer Expectations Review

Customer Expectations Review

12th Grade

10 Qs

quiz-placeholder

Similar activities

Quiz #1 Marketing

Quiz #1 Marketing

12th Grade

10 Qs

Unit 2 BTEC A

Unit 2 BTEC A

12th Grade

15 Qs

Q1M3 Entrepreneurship

Q1M3 Entrepreneurship

11th - 12th Grade

10 Qs

Production Possibility Frontier

Production Possibility Frontier

10th - 12th Grade

11 Qs

Consignment Accounts

Consignment Accounts

10th Grade - University

10 Qs

Business

Business

7th - 12th Grade

10 Qs

INCOME and REVENUE PART 1

INCOME and REVENUE PART 1

12th Grade

10 Qs

Customer Expectations Review

Customer Expectations Review

Assessment

Quiz

Business

12th Grade

Hard

Created by

Ana Rizchel Cordero

Used 5+ times

FREE Resource

AI

Enhance your content

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Creating value for customers will make them appreciate the product or service being offered. And if they appreciate the value, they are delighted with the product or service.

True

False

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Delighted customers develop short-term satisfaction with the product or service.

True

False

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

It is a perceived benefit and result a customer expects when buying and using a product or availing of a service.

Customer Value

Customer Expectation

Customer Service

Customer Relationship

4.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

It is developed when a company continually meets customer expectations.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

It is the main aspect of customer expectation which is about the willingness to provide service or assistance.

Reliability

Tangibles

Responsiveness

Assurance

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is the main aspect of customer expectation which is about the ability to provide the expected benefits and results consistently.

Reliability

Tangibles

Responsiveness

Assurance

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is the main aspect of customer expectation which is about the ability to convey trust and confidence through expert knowledge and courteous service.

Reliability

Empathy

Responsiveness

Assurance

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?