total quality management

Total Quality Management Focuses on

• Employee

• Customer

• Both (a) & (b)

• None of the Above

TQM & ISO both focuses on

• Customer

• Employee

• Supplier

• All of the above

While setting Quality objective, ________ to be considered.

• Customer need

• Organizational need

• Supplier need

• Worker need

What is ISO?

• Indian organization for standard

• Internal organization for standard

• International organization for standard

• None of the above

Quality is a problem because

• Workers don’t do the job

• It is expensive to control

• All processes have some variation

• Management do not fund projects

Which one of followings is NOT included as the Three Key Performance Criteria?

• Quality

• Cost

• Time

• Materials

Where was Total Quality Management first developed?

• USA

• UK

• Japan

• Korea

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Total Quality Management (TQM) focuses on

• Employee

• Customer

• Both employee and customer

• None listed in this question

P-D-C-A stands for

• Plan-Do-check-Act

• Plan-Do-correct-Act

• Proceed-Do-check-Act

• Proceed-Do-correct-Act