Messaging training

What should you do whenever you will be late or absent?

• Nothing

• Notify your TL only

• Send email to [e-mail] only

• Send an email to [e-mail] and copy your TL

How many messages per hour are you expected to handle?

• 10

• 8

• 5

• It doesn´t matter

What should you do with a FORWARD message?

• Cancel

• Ask your TL

• Mark as read

Which queue should you log into to make or receive calls?

• Training SOP

• Florist

• All of them

What should you do if you call a florist but they don't answer?

• Call them again

• Leave them a voice message

• Send them a message

• Create a ticket

In which situations do we send text messages to cx?

• Always

• When we need them to call us back

• For major subs only

• Never

Paste the link from the Avas Flowers Knowledge Base that explains what Designer´s Choice is.

Paste the link with the script from the KB to discuss major subs with a customer.

Paste the link with the script from KB for an apology call to the recipient.

What is the call back number we give to the customers?

• 888 258 2796

• 877 638 6619

• 877-638-3303