Hospitality & Catering AC2.3 Customer Rights & Equality

I make it an offence for products to be sold based on misinformation. I make sure that businesses are more truthful and don't trick consumers. Which Law am i?

• The Trade Descriptions Act 1968

• The Consumer Protection Act 1987

• The Equality Act 2010

• The Consumer Right Act 2015

My job is to make sure that Manufacturers take responsibility if they produce unsafe goods. Consumers can claim compensation if a product has caused personal injury, damage to property or Death. Which Law am i?

• The Trade Descriptions Act 1968

• The Consumer Protection Act 1987

• The Equality Act 2010

• The Consumer Rights Act 2015

I protect people from being treated unfairly in the workplace. I help to prevent discrimination. Which Law am I?

• The Trade Descriptions Act 1968

• The Consumer Protection Act 1987

• The Equality Act 2010

• The Consumer Rights Act 2015

I ensure that products are made to a good quality and work or do what they are meant to do. I make sure they match their descriptions and that companies provide the services that they promise. Which Law am I?

• The Trade Descriptions Act 1968

• The Consumer Protection Act 1987

• The Equality Act 2010

• The Consumer Rights Act 2015

What is meant by 'misinformation'

• When information is aimed just at women

• When information is meant to mislead or avoid the truth

• When information isn't there

The state of being equal, especially in status, rights, or opportunities. What am i?

• Justice

• Right

• Equality

• The person who is correct

Consumers are...

• A person who purchases goods and services for personal use.

• A person who eats a lot

• A person who is obsessed with shopping

Something, typically money, awarded to someone in recognition of loss, suffering, or injury. What am I?

• A consolation prize

• An award

• Expenses

• Compensation

Manufacturers are...

• A person or company thats supports Man United

• A person or company that makes goods for sale.

• A person or company that builds factories

Laws that protect consumers in the Hospitality & Catering Industry are important because...

• They help reduce or avoid injury / death

• They help to ensure that consumers get what they pay for

• They help to protect workers and consumers to be treated fairly and equally

• They help to stop consumer being mislead or lied to

• All of these