Familiarization and layout of different sections of front of

Which section of the front office is responsible for carrying the luggage of guest to room?

• Information desk

• Bell desk

• Guest relation desk

• Concierge

Which department is responsible for giving room keys to the guest on his arrival?

• Reception

• Reservation

• Cashier

• Travel desk

Expand the acronym LLR .

• Left Luggage Register

• Left Luggage Room

• Left Luggage Rate

• Left Luggage Range

What is paging ?

• Locating

• Documenting

• Filing

• Receiving

In which of the following areas of a hotel are guest registered ,assigned rooms , and checked out?

• Reservation

• Concierge

• Front Office

• Sales

Reservation is important for

• Hotels

• Guests

• Both

• None of the two

Expand the acronym PMS

• Property Management System

• Proper Management System

• Proper Management Scenario

• None of the above

Which of the following is the back area of Front office department ?

• Reception

• Lobby

• Reservations

• Cashier

Which of the following is the front area of Front Office department ?

• Reception

• Record Room

• FOM Office

• Reservations

Which of the following is not a section of Front office ?

• Reception

• Cashier

• IRD

• Reservations