Housekeeping

If the time available for guestroom cleaning during work shift is 6 Hrs and 48 Min and each room attendant is expected to clean 17 Guestrooms per shift, the time it takes for one room attendant to clean one guest room is

• 18 min

• 24min

• 28min

• 20 min

The following is not part of the guest room cleaning sequence

• Restock amenities

• Post charges to the guest folio

• Dust, vacuum, and empty trash

• Load the housekeeping cart with supplies

_________ are meant to catch any problems that may have been overlooked during cleaning.

• Room inspections

• Quality controls

• Engineering audits

• Guestroom audits

The housekeeping and ____________ department must work together to make sure that guest rooms are properly maintained

• Front Desk

• Maintenance

• Security

• None of the above

A ___________ supervises, trains, and inspects the performance of assigned room attendants, turndown attendants, and floor attendants, ensuring that all procedures are completed to the hotel's standards.

• Floor Manager

• Floor Monitor

• Floor Superintendent

• Floor Supervisor

S.O.P. stands for ________________

• Service Operator Process

• Standard Operating Procedure

• Self Operating Procedure

• All of above

The DND cards in a maids trolley belong to

• Room service supplies

• Guest room supplies

• Bathroom supplies

• Linen supplies

If you are staying in a five-star hotel, you are an

• Guest of the hotel

• Extra high budgeted tourist

• Middle budgeted tourist

• Guest of the company that has invited you

Fold given at corners of the bed while bed-making is called

• Tuck-in

• Maitre

• Valance

• Hinges

Bed making in the room is done

• After bathroom Cleaning

• Before bathroom cleaning

• After Dusting

• After vacuuming