Chapter 1: Customers

Quiz
•
Business
•
12th Grade
•
Easy

Charmaine Skerman
Used 18+ times
FREE Resource
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What are the four main customers in a business services environment?
Internal, external, new and old
Internal, external, good and bad
Internal, external, repeat and old
Internal, external, new and repeat
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is a result of good internal customer service?
Increased overseas sales
More consumers buying goods
Increased worker satisfaction and morale
More people get to know about the business
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Why do some customers have special needs?
They take time processing information
They want a product in a different colour
They take longer to make up their minds
They may give negative feedback resulting in less sales
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the name given for a desire for a product?
Expectation
Loyalty
Need
Preference
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Whose job is it to provide sound advice on available options?
Customer
Manager
Owner
Salesperson
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What does active listening include?
Walking whilst you're listenig
Paraphrasing what the customer says
Interrupting the customer to clarify a point
Making assumptions of what the customer wants
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What type of question requires a one word answer?
Closed
Good
Open
Reflective
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