HTMP Year 1 Review Chapters 5-8

What is the group term used for credit, debit, and cash cards used for all types of financial transactions?

• Credit card

• Debit card

• Payment card

• Visa card

What is the term used for a crime in which an imposter obtains key pieces of personal information, such as Social Security or driver's license numbers, in order to impersonate someone else?

• Dual Identity

• Identify Theft

• Identity Crisis

• Identity Theft

A person’s information that is confidential and not available to the public, such as Social Security Number, a driver's license number or state identification card number, bank account numbers, or credit/debit card numbers is called:

• Personal information

• Sensible information

• Sensitive data

• Sensitive information

Most financial transactions will take place in high-traffic, public areas where cash registers known as ___________________ systems are located.

• Payment of Sale

• Payment of Selection

• Point of Sale

• Point of Security

Which stage in the guest cycle is a good time for employees to influence guest spending?

• Arrival

• Departure

• Occupancy

• Pre-arrival

A hotel employee can encourage guest spending by:

• Encouraging guests to dine at local color establishments

• Encouraging guests to keep the resort as “their secret”

• Encouraging guests to visit recreational sites off property

• Encouraging repeat guest stays

An example of sensitive guest information in need of protection is:

• Guest hotel and guestroom number

• Guest’s age if a woman

• Guest’s shoe size

• Number of credit cards a guest has

As a hospitality employee, you will be required to interact with many guests. In order to successfully conduct guest-related activities, you must have good:

• Communication

• Guest service

• Guest experience

• Community relations

When a guest is expressing a need or request, it is important that you read what the guest may be communicating with their words and their:

• Appearance

• Behavior

• Clothes

• Style

Thinking before you speak will help you decide:

• What to say

• How to say it

• When to say it

• All of the above