ISOM - Q1

It is in charge of the daily support of an organization hardware and software environment.

• Information System Operations

• Information System

• Information Technology

• IT Engineer

IS Operation management functions are (Choose all that apply)

• Resource Allocation

• Process monitoring

• IS management

• Standards and Procedures

• All of the Above

SLA defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. What does SLA stand for?

• service-love agreement

• service-level agreement

• service-level achieved

• supplier-level agreement

• None of the above

TRUE or FALSE: Part of the management control functions for information system operation is maintaining job accounting reports and other audits log reviews.

• TRUE

• FALSE

• Both False

• Both true

True or False: Service management like IT services are better managed without SLA.

• True

• False

Fill in the blank: Performing _____________ backup is one of the day-to-day activities of Infrastructures Operations.

• Unauthorized

• Authorized

• Timely

• Testing

• Monitoring

It is a major function of the IS department that includes jobs that must be run, sequence of job execution and conditions

• Scheduling

• Back up

• Executioner

• Sequencer

Which among the options below are considered as a computer resources (choose all that apply)

• hardware/software

• data

• telecommunications

• networks

• applications

It's goal is to determine the root cause of an issue.

• Information Technology

• Information System

• Problem Management

• Project Management

It is also known as the known error

• Unknown error

• Root Cause

• Root Case

• Known problem

• None of the above