How shall we address our customers when we make a call to them?
Speak effectively on the phone

Quiz
•
Professional Development
•
KG
•
Medium
Alpro Academy
Used 96+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Call their full name
Call their first name
Call their last name then first name
Call their first name then last name
2.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
Below statement, which greeting is the best to greet your customer on phone? Answer can be in multiple choice. (Customer name Nurul Huda Binti Rahman)
Good morning! May I speak to Ms. Nurul Huda
Binti Rahman? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?
Good morning! May I speak to Ms. Huda? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?
Good morning! May I speak to Ms. Nurul? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?
Good morning! May I speak to Ms. Rahman? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?
3.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
What is the 3 Simple Techniques to Speak Effectively on the phone? Answer can be in multiple choice.
Be a good listener
Lead customer to talk by ask them question
Be a good speaker
Call customer with her first name
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is the tools need to prepare before call customer?
Pen, customer’s name list, paper for notes, promotion list, script, outlet’s phone
Pen, staff’s name list, paper for notes, promotion list, script, outlet’s phone
Pen, customer’s name list, paper for notes, promotion list, script, personal’s phone
Pen, customer’s name list, paper for notes, promotion list, script
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is the suitable environment for salesperson to make a phone call?
A busy environment with staff yelling
A quite and calm environment without any distraction
A place full of rubbish and unpleasant smell place
A place that full of dust and busy area
6.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
In your opinion, which below tone should have in salesperson when make a phone call? Answer can be in multiple choice.
Tired tone
Sad tone
Excited tone
Happy tone
7.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
In Tele-engaging, besides engage with customer, what we can provide to customer? Answer can be in multiple choice.
Service
Follow up
Affiliate
Delivery
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