Speak effectively on the phone

Speak effectively on the phone

KG

10 Qs

quiz-placeholder

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Speak effectively on the phone

Speak effectively on the phone

Assessment

Quiz

Professional Development

KG

Medium

Created by

Alpro Academy

Used 96+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

How shall we address our customers when we make a call to them?

Call their full name

Call their first name

Call their last name then first name

Call their first name then last name

2.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Below statement, which greeting is the best to greet your customer on phone? Answer can be in multiple choice. (Customer name Nurul Huda Binti Rahman)

Good morning! May I speak to Ms. Nurul Huda

Binti Rahman? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?

Good morning! May I speak to Ms. Huda? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?

Good morning! May I speak to Ms. Nurul? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?

Good morning! May I speak to Ms. Rahman? I am Lai Lee calling from Alpro Pharmacy Seremban. How are you doing?

3.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

What is the 3 Simple Techniques to Speak Effectively on the phone? Answer can be in multiple choice.

Be a good listener

Lead customer to talk by ask them question

Be a good speaker

Call customer with her first name

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the tools need to prepare before call customer?

Pen, customer’s name list, paper for notes, promotion list, script, outlet’s phone

Pen, staff’s name list, paper for notes, promotion list, script, outlet’s phone

Pen, customer’s name list, paper for notes, promotion list, script, personal’s phone

Pen, customer’s name list, paper for notes, promotion list, script

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the suitable environment for salesperson to make a phone call?

A busy environment with staff yelling

A quite and calm environment without any distraction

A place full of rubbish and unpleasant smell place

A place that full of dust and busy area

6.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

In your opinion, which below tone should have in salesperson when make a phone call? Answer can be in multiple choice.

Tired tone

Sad tone

Excited tone

Happy tone

7.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

In Tele-engaging, besides engage with customer, what we can provide to customer? Answer can be in multiple choice.

Service

Follow up

Affiliate

Delivery

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