Customer claims that they have been billed twice for the same equipment.
Disputes / Excuse Codes

Quiz
•
Instructional Technology, Business, Specialty
•
Professional Development
•
Easy
Liliana Medrano
Used 5+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Electronic billing
Tax
Payment research
Duplicate billing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer states that they have been charged with taxes when they are tax exempt.
Wrong customer
Tax
Backcharge
Missing equipment
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer claims items were returned; however, they haven't received credit for the returned product.
Tax
Warranty
Returned material
Missing equipment
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer states that they are the new owners of the building and that invoice is not theirs.
Tax
Wrong customer
Escheatment
Backcharge
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer states that they won't pay their invoices because JCI owes to them.
Refund
Wrong customer
Electronic billing issue
AP owes Receivables
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the excuse code used to start the closed-loop process as a final collections' effort on our side.
75 AR at risk
18 Refund in process
104 Payment Plan
503 Final Demand Letter
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is one of the excuse codes that you as a collector should never change or remove.
55 Extended terms
57 Financial distress
605 External Attorney
68 Contact made / fax / e-mail sent
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