We are eBay

What are some of the visible features on the first screen of ebay.com (3)

• Help & Contact

• My eBay

• Resolution Center

• Purchase History

• Account Setting

What is the "Help & Contact"?

• Link to selling an item on eBay. Using this feature requires registration & sign-in

• Customer page that allows you to manage your buying and selling activities, send and receive secure emails, and keep your account information updated

• Self-help area that allows customers to ask questions and search for information to help them with using the site

• Link with the most commonly used features or areas on the site.

What is the "My eBay"?

• Link to selling an item on eBay. Using this feature requires registration & sign-in

• Customer page that allows you to manage your buying and selling activities, send and receive secure emails, and keep your account information updated

• Self-help area that allows customers to ask questions and search for information to help them with using the site

• Link with the most commonly used features or areas on the site.

"Help & Contact" is also an area on this page where they can choose to contact eBay by phone, chat or email.

• True

• False

When registering as a seller on eBay, which steps need to be completed?

• Confirm payment preferences for fees

• Create a new account

• Create a PIN

• Pay registration fees

Name the steps to update your primary shipping/postage address:

a. Click ‘Edit’ and enter your new primary address.

b. Click ‘change’ to the right of the ‘Primary shipping postage address field’ field.

c. Click on the ‘Account’ Tab.

d. Click on ‘Addresses’.

e. Click ‘Save’

• A. - B. - C. - D. - E.

• D. - C. - A. - B.- E.

• C. - D.- B. - A. - E.

• C. - B. - A. - D. - E.

You are speaking with a customer and she asks you to hide items from her ‘Purchase History’. What are the steps to take this action?

• Select the ‘More actions’ dropdown

• Go to My eBay > Account

• Select ‘Remove’ next to the item in the Cart/Basket.

You are speaking with a customer and he asks you to remove or stop some eBay email notifications that he is receiving

• Go to My eBay > Account > Site Preferences

• Go to My eBay > Messages > Communication Preferences

• Go to My eBay > Account > Communication Preferences

What is automatic/Proxy bidding?

• A way to bid on an eBay auction, where the customer enter the highest price you're willing to pay for an item, and we do the rest.

• When someone else places a bid, eBay places a slightly higher bid on your behalf.

• The place you'll find any items you're currently bidding on, items you bid on but didn't win, and any Best Offers you've made.

• Way to make a purchase on eBay or place a offer for the seller.

What can a seller do when they receive a ‘Best Offer’ from a buyer?

• The seller has 48 hours to decide whether to accept or reject the offer, or suggest another price

• The seller has to message the buyer to arranged the transaction

• The seller enter the maximum amount you feel comfortable with.

• The seller has to add the item to your shopping cart so you can pay it in the price you set up