Day 1 Recap

What year was EE born in the UK?

• 2010

• 2011

• 2012

• 2013

For how many years running has EE been voted the UK's Best network by RootMetrics?

• 7

• 6

• 5

• 4

What are BT/EE's 3 Core Values?

• Welcoming, Helpful & Excellent

• Happy, Professional & Simple

• Interested, Dedicated & Helpful

• Personal, Simple & Brilliant

What is our 'Best Connected Plan'?

• To have 100% geographical coverage by 2025

• To have a connection in every home by 2025

• To have 40 million customers by 2025

• To have the best products in 95% of homes by 2025

what does NPS stand for with regards to our customers?

• New Promotor System

• New Product Supplier

• Net Promotor Score

• New Product Score

What does the 'G' in 4G/5G stand for?

• Gigabyte

• Gigabit

• Graduation

• Generation

What are the 4 stages of our new Personal Conversations framework?

• Welcome, Explore, Resolve & Exceed

• Hello, How, Recommend & Goodbye

• Hello, Why, Respond & Bye

• Hi, Why, Reply & Bye

What month and year did EE join the BT Group?

• March 2017

• February 2016

• April 2017

• February 2018

In our most recent ad campaign, what was Kevin's message to our customers?

• Don't be a Doug

• Who say's EE ain't number 1

• Move to EE, you won't regret it

• Who say's you can't

Who is our Retail Director?

• Marc Allera

• Phillip Jansen

• Alan Howard

• Lee Frankham